Terms of Service

The agreement

These Terms of Service (the "Terms") are a contract between you and Rivlet ("we", "us") for use of Claanker — the interview and matching service, the waitlist, the website, and related phone and messaging (the "Service").

By joining the waitlist, creating a record, calling or texting Claanker, or otherwise using the Service, you agree to these Terms, the Privacy Policy, and the Communications Consent. If you use the Service on behalf of a shop or company, you represent that you can bind that shop.

The Service is a private beta. It may change, pause, or stop. We do not promise uptime, a match, an introduction, or any volume of work.

What Claanker is — and is not

Claanker interviews what's backing up in a shop or a job, files what you tell it, and looks for a counterpart who can take that work. Names, shops, and people stay hidden until both sides opt in.

Claanker is not a job shop, broker of record, staffing agency, freight broker, or dispatcher. We do not run the job, book the machine, quote the part, issue a PO, sign a bill of lading, or take custody of goods. An introduction is not an award.

Capability, capacity, need, bond, and insurance statements we file are what you told us. They are not the certificate and not the job file. After both sides opt in, you may seal an Envelope — a traveler, PO, Job, or bill of lading — or a bond or insurance certificate, on the sealed drop. Claanker carries that packet. The agent cannot take it in the conversation and cannot open it.

Who may use it

You must be 18 or older and using the Service for a legitimate manufacturing, fabrication, finishing, or related business purpose. The Service is not for consumers shopping for household goods.

We may refuse, suspend, or delete a record, including for abuse, fraud, or statements that look like they invent jobs, certs, or capacity you do not have.

Your statements

You are responsible for what you tell Claanker — machines, windows, specs, quantities, dates, certs, and anything you paste. You represent that it is true to the best of your knowledge, that you have the right to share it, and that it does not include another party's confidential information unless you are allowed to share it.

Do not send card numbers, bank accounts, government IDs, passwords, or health data. If you do, we may delete it.

You grant us a limited license to use your statements to operate matching, to show you your board, and to show a counterpart a redacted description until both sides opt in. After a mutual opt-in, we may share the names and the relevant statements with those two parties only.

Matching and confidentiality

Until both sides accept a proposed match, we will not reveal your name, your shop, your phone, or your email to the other party. We describe counterparts in general terms (a mill shop, a finishing shop, someone who needs this run).

A proposed match is not an obligation to take the work. Passing is allowed. Opting in is an introduction, not a contract with the other shop and not a contract with us for the job.

After a mutual opt-in, what you do with that shop is between you. We are not a party to that job, payment, quality, IP, or shipping.

Phone, text, and identity

If you call or text, we identify the record by the number you use. Do not spoof caller ID. Quiet-hours and follow-up rules are operational, not a guarantee we will never message you if you asked us to.

Outbound emails, calls, and texts are covered by the Communications Consent.

Acceptable use

No scraping a directory — there isn't one, and you may not try to build one from the Service. No using the Service to spam shops, to fish for a competitor's book, or to train a model on other people's statements. No reverse-engineering the matching except as the law allows.

Intellectual property

Claanker, the site, and our marks are ours. Your statements remain yours. Feedback you send we may use without obligation.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" FOR A PRIVATE BETA. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT A MATCH IS SUITABLE, THAT A SHOP CAN RUN THE JOB, OR THAT STATEMENTS ARE COMPLETE.

Limitation of liability

TO THE MAXIMUM EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR LOST-PROFITS DAMAGES, OR FOR LOST WORK, MISSED WINDOWS, SCRAP, OR CHARGEBACKS ARISING FROM A MATCH OR A FAILED MATCH.

OUR TOTAL LIABILITY FOR A CLAIM RELATING TO THE SERVICE IS CAPPED AT ONE HUNDRED U.S. DOLLARS (US $100).

Indemnity

You will defend and indemnify us against claims arising from your statements, your use of an introduction, or your breach of these Terms.

Termination

You may stop using the Service at any time. Email us to delete your waitlist record or matching file. We may terminate access, including the beta, without notice. Surviving sections: matching confidentiality, disclaimers, liability, indemnity, and governing law.

Governing law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Exclusive venue is the state or federal courts in San Francisco County, California, unless the law requires otherwise.

Changes

We may update these Terms. The version and effective date are posted on this page. Material changes to a waitlist or matching record will be asked again if we need a new agreement. Continued use after the effective date is acceptance of the new Terms.

Questions: claanker.com